Terms of Service

Last updated: 29 July 2026

1. About these terms

These terms apply to the use of the Rail Shine website and to initial enquiries about our services. Rail Shine Ltd ("Rail Shine", "we", "us", or "our") provides specialist cleaning services to businesses in the UK rail industry.

A quotation, scope of work, purchase order, or separate written agreement may contain additional terms for a specific service. If there is a conflict, the terms agreed for that service take priority over these website terms.

2. Using this website

You may use this website for lawful business purposes. You must not:

• attempt to gain unauthorised access to the website, server, or connected systems;
• introduce malware, harmful code, or material intended to disrupt the website;
• use automated tools in a way that places an unreasonable load on the website; or
• copy or reuse website content in a way that infringes our rights or those of another person.

3. Website information and enquiries

Website content describes our services in general terms. It is not a quotation, technical instruction, safety assessment, or binding offer. Sending an enquiry does not create a contract or guarantee availability. We will confirm the scope, timing, price, and relevant site or safety requirements before work is agreed.

4. Quotations and service contracts

A contract for services is formed only when the parties accept a quotation, purchase order, or other written agreement. Each quotation is based on the information available when it is prepared. We may revise it if the scope, site conditions, access arrangements, contamination, or other material circumstances differ from those disclosed to us.

Dates and response times are estimates unless expressly agreed as fixed in writing. Emergency work remains subject to safe access, staff availability, rail-industry requirements, and circumstances outside our reasonable control.

5. Customer responsibilities

Customers are responsible for:

• providing accurate information about the work, assets, site, hazards, and access;
• obtaining permissions and arranging safe, timely access unless agreed otherwise;
• co-operating with reasonable safety, operational, and environmental requirements; and
• checking and accepting completed work in accordance with the agreed service terms.

6. Charges and payment

Prices, expenses, taxes, invoicing, and payment dates will be set out in the relevant quotation or agreement. Unless stated otherwise, quoted prices exclude VAT. If payment is late, we may exercise the rights and remedies available under the relevant agreement and applicable law.

7. Changes, cancellation, and delay

Requests to change, postpone, or cancel agreed work must be made as early as possible. Any resulting charges or revised timescales will be handled under the relevant quotation or agreement. Neither party is responsible for delay caused by events outside its reasonable control, but the affected party should notify the other promptly and take reasonable steps to reduce the impact.

8. Intellectual property

Unless stated otherwise, Rail Shine or its licensors own the website, branding, copy, graphics, photography, and other content. You may view and print reasonable extracts for internal business use. No other right or licence is granted without our written permission.

9. Website availability and third-party links

We take reasonable care over this website but do not guarantee that it will always be available, uninterrupted, secure, or free from errors. Links to third-party websites are provided for convenience. We do not control or endorse their content, availability, or privacy practices.

10. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Liability relating to contracted services is governed by the applicable quotation or agreement.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss arising solely from use of, or inability to use, this website or reliance on its general content. These terms are intended for business users and do not affect any rights that cannot lawfully be excluded.

11. Privacy and confidentiality

We handle personal information as described in our Privacy Policy. Any separate confidentiality obligations agreed for a service will continue to apply.

12. Ending or suspending access

We may suspend or block access to the website where reasonably necessary to protect its security, investigate misuse, perform maintenance, or comply with law. Ending access to the website does not affect rights or obligations already arising under a service contract.

13. Changes to these terms

We may update these terms to reflect changes to the website, our services, or applicable law. The current version will be published on this page with a revised "last updated" date. Changes do not alter an existing service contract unless agreed by the parties.

14. Governing law

These website terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction over disputes relating to these terms.

15. Contact us

Questions about these terms can be sent to [email protected] or raised by telephone on 07802 757955.