Privacy Policy

How Rail Shine collects, uses, and protects personal information.

Last updated: 29 July 2026

1. Who we are

Rail Shine Ltd ("Rail Shine", "we", "us", or "our") is the controller of the personal information described in this policy. We provide specialist cleaning services to the UK rail industry.

Questions about this policy or our use of your personal information can be sent to [email protected].

2. Information we collect

Depending on how you interact with us, we may collect:

  • your name, job title, company, email address, and telephone number;
  • the information you include in an enquiry or other correspondence;
  • service, site, quotation, contract, and account information;
  • records of our communications and your dealings with us; and
  • limited technical and security information, such as an IP address, browser information, request time, and bot-verification results.

We usually receive this information directly from you, your employer, or your organisation. Technical information may be generated when you use our website.

3. How and why we use your information

  • Enquiries and quotations: to respond to you and take steps you request before entering into a contract.
  • Services and customer administration: to arrange, deliver, and manage our services and fulfil our contractual obligations.
  • Accounts and legal records: to invoice, keep business records, and meet our legal and regulatory obligations.
  • Business operations: to manage relationships with customers, suppliers, and contractors where this is in our legitimate interests and does not override your rights.
  • Website and form security: to prevent spam, misuse, and malicious activity. This is in our legitimate interest in protecting our website and communications.

4. Cookies and similar technologies

This public website does not use analytics or advertising cookies. It uses browser session storage only to avoid replaying the loading animation during the same browser session. This information is cleared when the session ends and is not used to identify or track you.

Our contact form uses Cloudflare Turnstile to distinguish genuine visitors from automated requests. Cloudflare processes limited technical signals for this security purpose. You can read the Cloudflare Turnstile privacy information.

5. Who we share information with

We may share personal information where necessary with:

  • website hosting, email, IT, security, and other service providers;
  • professional advisers such as accountants, insurers, and solicitors;
  • customers, suppliers, or subcontractors involved in the relevant service; and
  • regulators, public authorities, or law enforcement where required by law.

We do not sell personal information. If a supplier processes information outside the UK, we require an appropriate lawful transfer mechanism and safeguards where the law requires them.

6. How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including to manage an enquiry or contract and meet legal, accounting, insurance, and regulatory requirements. We then delete or securely anonymise it.

7. Security

We use appropriate technical and organisational measures designed to protect personal information from unauthorised access, alteration, loss, or disclosure. No internet service is completely secure, but we review our safeguards and limit access to people who need the information for their work.

8. Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict, or receive a copy of your personal information, and to object to certain uses of it. Where we rely on consent, you may withdraw that consent at any time. These rights are not absolute and exemptions may apply.

You have the right to object to processing based on our legitimate interests. Contact us using the details below and tell us what you object to.

If you are unhappy with how we use your information, please contact us first so we can try to resolve the issue. You may also complain to the Information Commissioner's Office.

9. Updates to this policy

We may update this policy when our services, suppliers, or legal obligations change. The latest version will be published on this page with a revised "last updated" date.

10. Contact us

To ask a question or exercise a privacy right, email [email protected] or call 07802 757955.